Refund policy
Refund Policy
We want you to love your Warmür. If it isn't right, sending it back is easy and it won't cost you anything.
Free 30-day returns
You have 30 days from the day your order arrives to start a return. Return shipping is free on full-price orders to the US, Canada and Australia.
To be accepted, your Warmür needs to come back unworn, unwashed and in its original packaging.
How to start one
Email hello@bewarmur.com with your order number. We'll reply with a prepaid return label. No forms, no portal, no automated runaround. A real person handles it.
Refunds
Once your return reaches us we'll check it over and email you either way. Approved refunds go back to your original payment method within 5 to 10 business days. Your bank or card provider may take a few days beyond that to show it on your statement.
Colour exchanges
Picked the wrong colour? We'll swap it once, free. Email us your order number and the colour you'd rather have, and we'll send a prepaid label and ship the replacement at no cost.
What we can't take back
- Sale and promotional items, which are final sale
- Items worn, washed or damaged after delivery
- Items returned without their original packaging
- Requests made more than 30 days after delivery
- Orders to the UK, France, Germany and Singapore, where returns are accepted within 30 days but return shipping is at your cost
- Corporate and bulk orders, which are covered by the terms agreed at the time of order
Damaged or faulty
If your Warmür arrives damaged or something isn't right with it, email hello@bewarmur.com with your order number and a photo within 7 days of delivery. We'll replace it or refund it, whichever you prefer, and you won't pay shipping either way.
Your statutory rights
Nothing in this policy affects the rights you have under the consumer law where you live. Customers in the UK and the EU have a statutory right to cancel within 14 days of delivery, which sits alongside the 30-day policy above.